Expert Support
Available 8am to 8pm
Available 8am to 8pm
Shipping policy
Effective Date: 12 December 2025
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation.
In some cases, processing times may vary due to stock availability or operational factors. Once dispatched, customers will receive a shipping confirmation email with tracking details where available
Shipping Methods & Carriers
We use reputable third-party carriers to deliver our products within the United Kingdom.
Available shipping options, including standard or express delivery, will be displayed at checkout. Delivery services and carriers may vary depending on the size, weight, and destination of your order.
Estimated Delivery Times
Estimated delivery times are calculated from the date of dispatch and are provided as a guide only:
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Standard delivery: 3–5 business days
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Express delivery: 1–3 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or adverse weather conditions.
Shipping Costs
Shipping charges are calculated and displayed at checkout based on your order and selected delivery method.
Free standard delivery is available on all UK mainland orders over £59.
Delivery charges for orders below this threshold are calculated and displayed at checkout.
All prices shown include applicable UK taxes where relevant.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched. Tracking updates are provided by the carrier and may not be available for all delivery services.
Delivery Responsibility
Packhaus Group Ltd remains responsible for your order until it has been successfully delivered to the address provided at checkout.
If your order is delayed, lost, or arrives damaged, please contact us promptly so we can investigate and resolve the issue in line with our Refund Policy.
Failed Deliveries
If delivery fails due to an incorrect or incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply.
Customers are responsible for ensuring delivery details are accurate at the time of ordering.
Damaged or Lost Items
If your order arrives damaged or does not arrive as expected, please contact us immediately at Support@packhaus.co.uk
We may request photographs or additional information to assist with resolving the issue as quickly as possible.
Changes to Delivery
Requests to change delivery details after an order has been placed may not always be possible. If you need to make a change, please contact us as soon as possible and we will do our best to assist.
Delivery Restrictions
We currently deliver to mainland UK addresses.
Delivery is currently available to UK mainland addresses only.
Delivery to PO Boxes, BFPO addresses, Northern Ireland, offshore islands, or certain remote locations may not be available.
Contact Information
For delivery or shipping enquiries:
Packhaus Group Ltd
Suite A, 82 James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom