Expert Support
Available 8am to 8pm
Available 8am to 8pm
Terms of service
Effective Date: 12 December 2025
These Terms of Service (“Terms”) govern your use of the Packhaus website and services (“Services”).
References to “we”, “us”, or “our” refer to Packhaus Group Ltd.
By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use our Services.
1. Access and Accounts
You must be at least 18 years old to use our Services.
When creating an account or placing an order, you agree to provide accurate and complete information, including contact, billing, and delivery details. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
Accounts are personal and may not be transferred or sold.
2. Products
We aim to display our products as accurately as possible. However, colours, finishes, and appearance may vary depending on device settings or manufacturing variations.
Product descriptions and availability may change without notice. We do not guarantee that products will appear exactly as shown online.
3. Orders
Placing an order constitutes an offer to purchase. Orders are accepted once payment has been successfully processed and confirmation has been issued.
You may cancel an order prior to acceptance. After confirmation, cancellation may not always be possible and will be subject to our Refund Policy.
Orders are for personal use only unless otherwise agreed in writing.
4. Pricing and Billing
All prices are displayed in GBP and include applicable UK taxes unless stated otherwise. Shipping charges are calculated and displayed at checkout.
You agree to provide valid and up-to-date billing and payment information. You remain responsible for all charges associated with your order.
5. Shipping and Delivery
Delivery times are estimates only and may vary due to factors beyond our control.
Responsibility for your order remains with Packhaus Group Ltd until delivery has been completed in accordance with our Delivery Policy.
6. Intellectual Property
All content on our website, including text, images, logos, designs, and trademarks, is owned by or licensed to Packhaus Group Ltd.
Content is provided for personal, non-commercial use only and may not be reproduced or distributed without prior written consent.
7. Third-Party Tools and Links
Our Services may include third-party tools or links provided for convenience. We do not control or endorse third-party content and are not responsible for their practices.
Use of third-party services is at your own risk and subject to their respective terms.
8. Relationship with Shopify
Our store is hosted on Shopify. All purchases are made directly with Packhaus Group Ltd. Shopify is not responsible for transactions, product quality, delivery, or customer service.
9. Privacy
Personal information is handled in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of information as described therein.
10. Feedback
Any feedback or suggestions you submit may be used by us without restriction or compensation, provided it does not infringe third-party rights or applicable law.
11. Errors and Availability
We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time without prior notice. Orders may be cancelled or amended if errors are identified.
12. Prohibited Use
You agree not to misuse our Services, including engaging in unlawful activity, infringing rights, distributing malware, or attempting to compromise security.
We reserve the right to restrict access where misuse is identified.
13. Termination
We may suspend or terminate access to our Services where necessary to protect our business, customers, or legal obligations. Any outstanding obligations remain payable following termination.
14. Disclaimer of Warranties
Our Services and products are provided “as is” and “as available”. Nothing in these Terms affects your statutory consumer rights under UK law.
15. Limitation of Liability
To the extent permitted by law, Packhaus Group Ltd will not be liable for losses arising from misuse of the Services or circumstances beyond our reasonable control.
Nothing in these Terms limits liability for death, personal injury, fraud, or other rights that cannot be excluded under UK consumer law.
16. Indemnification
You agree to indemnify and hold harmless Packhaus Group Ltd from claims arising from your breach of these Terms or misuse of the Services.
17. Governing Law
These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on our website and take effect from the date of publication.
19. Contact Information
For questions regarding these Terms:
Packhaus Group Ltd
Suite A, 82 James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom